Shipping & Returns

 

Shipping

All garments are made to order with a two-to-four-week lead time in place, which includes the cutting, sewing, and packaging of product. once your item is shipped, expect a U.S. delivery between 3-7 business days. marty jean cannot take responsibility for anything lost or stolen in the mail.

Returns

given marty jean is an independent line each piece is made-to-order, we are unfortunately not able to offer refunds at this time. We appreciate your understanding. If you wish to exchange your item, you must notify us within 5 days of receiving your order and we will gladly exchange your unworn and unwashed item for another, or you may use your store credit at a later date. unless the return is due to an error on our part, It will be your responsibility to cover the return shipping cost. We ask that returned items be shipped with tracking or signature confirmation to ensure delivery, since we are not responsible for lost or stolen items.

Once your return order has been received, we will ensure that it has not been worn, washed, or damaged, and we will notify you by email that your return has been processed (usually within 5 business days).